Help Center
How can we help?
Step-by-step answers for parents, nurseries and childminders.
For parents
Finding childcare, sending enquiries and understanding fees.
- Finding a nursery near youSearch by postcode, town or nursery name and compare what each nursery offers.Read
- Contacting a nursery and sending enquiriesUse Check Availability on a nursery's page — your enquiry goes straight to the nursery.Read
- Nursery fees and funded hoursHow prices on Toddle work, and a calculator to estimate your costs after funding.Read
For nurseries
Listing or claiming your nursery, your dashboard and your profile.
- Listing your nursery on ToddleSign up free in a few minutes, confirm your email, and start receiving enquiries.Read
- Claiming your nursery's listingYour nursery may already be on Toddle. Claim it with an email code and your Ofsted URN.Read
- I can't access the email on my listingAsk our team to verify your claim from the claim page, and we'll connect the listing.Read
- Logging in and resetting your passwordLog in as a nursery or childminder, and reset a forgotten password by email.Read
- Your dashboard and parent enquiriesSee every enquiry, the parent's contact details, and track each one's status.Read
- Managing several nurseries from one accountAdd more nurseries to your account and switch between them on your dashboard.Read
- Editing your nursery profileUpdate details, Ofsted ratings, prices, availability and photos — every field marked * is required.Read
- Why isn't my nursery live yet?New nurseries stay private until the profile is complete and our team has checked it.Read
For childminders
Joining Toddle, building your profile and getting checked.
- Joining Toddle as a childminderCreate a free childminder account, confirm your email and build your profile.Read
- Completing your childminder profileEverything on the Still needed list must be done before you can send your profile for checking.Read
- What parents see, and how we check childmindersYour private details are never shown; we check your registration and show parents a tick.Read
Your account and contacting us
Settings, privacy and help.
- Changing your account details or deleting your accountUpdate your name and password in Settings; ask us to delete an account.Read
- Cookies and your privacyWhat we store, why, and how to change your cookie choice at any time.Read
- Contacting ToddleAsk Doddle, our help assistant, any time — or talk to a person on our team.Read
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Doddle, our help assistant, answers straight away — and you can talk to a person on our team any time.