Help CenterFor nurseries

I can't access the email on my listing

Ask our team to verify your claim from the claim page, and we'll connect the listing.

What to do

  1. 1If you already have a Toddle account, log in first, so the listing is added to that account.
  2. 2Open your nursery's page, choose Claim this nursery, then Yes, this is my nursery.
  3. 3Under the code box, choose Ask our team to check your claim instead.
  4. 4Fill in your name, role, email, phone number and the nursery's Ofsted URN, and tell us why you can't use the listing email. Then choose Send request.
  5. 5We'll check you're connected to the nursery, for example by calling the phone number on its Ofsted registration. We email you when it's approved, usually within 2 working days.

Stay safe

We will never ask for your password, payment details or a verification code. Don't share them with anyone.

Still stuck?

Doddle, our help assistant, answers straight away — and you can talk to a person on our team any time.