1. Who we are
Toddle ("we", "us", "our") operates a UK-based platform that helps parents discover, compare and contact day nurseries, pre-schools and other childcare providers. We are the data controller responsible for your personal information processed through toddlekids.co.uk.
If you have any questions about this policy or how we handle your data, contact us at privacy@toddlekids.co.uk.
2. Information we collect
We collect the following categories of personal information:
- Information you give us: name, email address, phone number, child's age, postcode, preferred start date, schedule, budget, enquiry messages and any details you provide when contacting nurseries or our team.
- Account information (providers): business name, address, contact details and login credentials.
- Usage information: pages viewed, search terms, filters applied, shortlists, clicks, device type, browser, IP address and approximate location.
- Location information: if you choose "Use my location", we use your browser's geolocation to show nearby nurseries. This is only collected with your explicit consent and is not stored on our servers without your action.
- Cookies and similar technologies: see our Cookies Policy for details.
3. How we use your information
We use your personal data to:
- Provide nursery search, comparison, shortlist and enquiry features.
- Forward enquiries to the nurseries you select and pass back their responses.
- Send transactional emails such as enquiry confirmations and account notifications.
- Send marketing communications where you have opted in (you can unsubscribe at any time).
- Improve our website, develop new features and carry out analytics.
- Detect, prevent and investigate fraud, abuse and security incidents.
- Comply with our legal and regulatory obligations.
4. Legal bases for processing
Under UK GDPR, we rely on the following legal bases:
- Consent — for marketing emails, optional cookies and geolocation.
- Contract — to provide the services you have requested, including connecting you with nurseries.
- Legitimate interests — to operate, secure and improve our platform, and to communicate with providers about their listings.
- Legal obligation — to comply with applicable UK law.
5. Sharing your information
We share personal data with:
- Nurseries and childcare providers you choose to enquire with — they receive the contact details and information needed to respond to you.
- Service providers who help us run the platform (hosting, email delivery, analytics, customer support). They process data only on our instructions and under written agreements.
- Authorities where we are legally required to disclose information.
- Successors in connection with a sale, merger or reorganisation of our business.
We do not sell your personal information.
6. International transfers
Most data is processed within the UK and the European Economic Area. Where data is transferred outside the UK/EEA, we use appropriate safeguards such as the UK International Data Transfer Agreement or Standard Contractual Clauses.
7. How long we keep your information
We keep personal data only for as long as necessary for the purposes set out above. Enquiry records are typically retained for up to 24 months. Account data is retained for as long as your account is active and for a reasonable period afterwards. We may retain information for longer where required by law.
8. Your rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data in certain circumstances.
- Object to or restrict processing in certain circumstances.
- Receive a portable copy of data you have provided to us.
- Withdraw consent at any time (without affecting prior lawful processing).
- Complain to the UK Information Commissioner's Office at ico.org.uk.
To exercise these rights, email privacy@toddlekids.co.uk.
9. Security
We use technical and organisational measures to protect personal data, including encryption in transit, access controls and regular security reviews. No system is completely secure, so please use a strong, unique password and notify us of any suspected unauthorised access.
10. Children
Toddle is intended for use by parents, carers and childcare providers — not by children. We do not knowingly collect personal data directly from children. The information we process about children is provided by their parent or carer.
11. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Significant changes will be communicated via the website or by email where appropriate.
12. Contact us
Questions or concerns? Email privacy@toddlekids.co.uk or use our contact form.